Updated – Nov 13, 2024
Issued by Coastal Community Bank
Interest Rates and Interest Charges |
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| Annual Percentage Rate (APR) for Purchases |
19.99% – 32.99%This APR will vary with the market based on the Prime Rate.* |
| APR for Balance Transfers |
19.99% – 32.99%This APR will vary with the market based on the Prime Rate.* |
| APR for Cash Advances |
29.99% – 32.99%This APR will vary with the market based on the Prime Rate.* |
| APR for Pay Over Time Plans |
19.99% – 32.99%This APR will vary with the market based on the Prime Rate.* |
| Penalty APR and When It Applies | None. |
| Paying Interest |
Your due date is at least 21 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire Adjusted Balance by the due date each billing cycle. We will begin charging interest on Pay Over Time Plans on the day after the Pay Over Time Plan is created. |
| Minimum Interest Charge | None. |
| For Credit Card Tips from the Consumer Financial Protection Bureau | To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau at www.consumerfinance.gov/learnmore. |
Fees |
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| Annual Fee | None with Robinhood Gold membership. |
| Transaction Fees | |
| Balance Transfers | None. |
| Cash Advance | Either $10 or 5% of the amount of each transaction, whichever is greater. |
| Foreign Transactions | None. |
| Penalty Fees | |
| Overlimit | None. |
| Late Payment | Up to $40. |
| Returned Payment | Up to $40. |
We use a method called “Average Daily Balance (including new transactions).” See your Cardholder Agreement for more details.
We calculate variable APRs by adding a margin of 19.99% – 32.99% for Purchases, Balance Transfers and Pay Over Time and 29.99% – 32.99% for Cash Advances to the Prime Rate. The “Prime Rate” is the highest U.S. Prime Rate published in the Money Rates section of The Wall Street Journal two business days (not weekends or federal holidays) before the first day of your billing cycle. The APR may increase or decrease each month if the Prime Rate changes. Any new rate will be applied as the first day of your next billing cycle after the Prime Rate has changed. If the APR increases, you will pay a higher interest charge and may pay a higher minimum payment. The Prime Rate is simply a reference index and is not the lowest interest rate available. If The Wall Street Journal stops publishing the Prime Rate, we will select a similar reference rate.
We have the right to charge you a replacement card fee of up to $40 per card (or such lesser amount as required by law) each time you request a replacement card.
Updated – Sep 23, 2024
This Robinhood Gold Visa® Cardholder Agreement, together with your Robinhood Gold Visa® Rates and Fees Table, Arbitration Agreement, Rewards Program Terms and credit card application (collectively, this “Agreement”) govern the use of the Robinhood Gold Visa® Credit Card (“Card”) and related credit account (“Account”). All of the separate documents governing the Account, and any future changes we may make to this Agreement, are part of this Agreement. Please read this Agreement and retain a copy for your records. You accept this Agreement, and it becomes effective, if you do not cancel your Account within 30 days after receiving a Card. You also accept this Agreement if and when you (or a person authorized by you) make a transaction using the card. Your use of the Card is your consent to be bound by the terms of this Agreement.
The Card is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Coastal Community Bank is the creditor and Card issuer. As used in this Agreement, “we,” “us,” and “our” mean Coastal Community Bank, and any assignee of its rights. The words “you” and “your” mean all persons responsible for complying with this Agreement, including the applicant, the cardholder, any guarantor and the person to whom we address Account statements.
You are required to obtain and maintain a Robinhood Gold (“Gold”) membership in order to open a Card account. Robinhood Gold is offered through Robinhood Gold, LLC (RHG) and is a subscription offering premium services available for a cost. If you cancel your Gold subscription, you are also required to close your Card account.
Where applicable, this Agreement supplements but does not replace the Robinhood Financial LLC and Robinhood Securities, LLC (collectively, “Robinhood”) Customer Agreement or the Robinhood Gold Agreement (collectively, “Customer Agreements”). In the event of an inconsistency between this Agreement and the Customer Agreements, this Agreement shall govern and control your use of the Robinhood Gold Visa® Credit Card and your relationship with the Bank.
You may use the Card to make transactions only for personal, family or household purposes from any person or establishment accepting the Card (each such transaction, a “Purchase”), to obtain cash advances from us or obtain cash or cash equivalents (each such transaction, a “Cash Advance”) and to take advantage of other features of the Card. Cash Advances include, but are not limited to: (a) obtaining funds through an automated teller machine (ATM) or a financial institution; (b) purchasing a wire transfer, money order, foreign currency, precious metals, cryptocurrency, travelers checks or stored value load; (c) making a payment using a third party service or any other transaction that is a cash equivalent, including Peer-to-Peer (P2P) transfers; (d) purchasing lottery tickets, casino gaming chips (whether physical or digital), race track wagers or similar betting transactions including transactions on gambling apps or websites; or (e) engaging in any similar transaction. This card is not designed for business or commercial use.
If your account is eligible for balance transfers, you can find information on how to transfer balances in the Robinhood Credit Card app.
You agree to use the Card and Account only for legal and lawful purposes. Neither the Card nor the Account may be used for the purpose of paying us on this or any other form of credit account you may have with us or another merchant. If you do use your Card for any such purpose, you will be in default under this Agreement and we may block such transactions and/or terminate your Account, but you still will be liable to us for all charges relating to such transactions and all other transactions on your Account at the time it is closed.
We reserve the right to deny any Purchase at any time for any reason. The Card is designed for personal use for purchases of consumer goods and services, and we reserve the right to decline transactions that we believe, in our sole discretion, are not made for that purpose. We also reserve the right to restrict use of the cards to certain categories of consumer transactions based on factors such as the type of merchant, good, or service involved. We will not be liable to you (or anyone else) if any merchant or other person cannot or will not process a purchase permitted under this Agreement. Unless prohibited by applicable law, we may from time to time limit or restrict the type, number and dollar amount of any purchase, even if you have sufficient available credit to complete the purchase. We may also limit or restrict the merchants or terminals where you may use your Account or Card. We may change these limits or restrictions from time to time in our sole discretion. We are not responsible for any losses you incur if we do not authorize a charge.
We may make Pay Over Time available to you, at our discretion. Pay Over Time is a feature of your Account that allows you to create a plan to pay for eligible Purchases in a fixed number of payments (a “Pay Over Time Plan” or a “POT Plan”). POT Plan balances are subject to interest not to exceed the Purchase APR (and may be a promotional or non-variable rate). Your ability to use Pay Over Time will depend on the amount of your available credit, creditworthiness, and other factors. We may terminate or suspend your ability to use Pay Over Time at any time for any reason. We may limit the number of active POT Plans you may have and we may change this number at any time. An eligible Purchase for a POT Plan must be a Purchase of at least a specified dollar amount and does not include a Purchase already subject to promotional or introductory terms or a Purchase that is the subject of a dispute. Other exclusions may apply, as provided within the POT Plan creation experience. The POT Plan Payment Amount (defined below), duration, and APR for a POT Plan will be disclosed to you at the time you create the POT Plan. The eligible Purchase you select to create a POT Plan will be converted to the POT Plan balance on the day after you create the POT Plan (the “POT Plan Start Date”). The POT Plan durations offered to you are at our discretion. You may not change or cancel a POT Plan after it has been created. We have the right to cancel a POT Plan and add the balance of any canceled POT Plan to the Purchase balance, in our discretion, to the extent permitted by applicable law.
You may request that we issue an additional card to someone authorized by you to access and use your account (an “Authorized User”). There may be fees associated with adding and maintaining Authorized Users on your account; see website and App for details.
We reserve the right to refuse to add any individual to your Account as an Authorized User in our sole discretion. If we approve, use of your Account by an Authorized User is subject to the terms of this Agreement. You must obtain permission from each Authorized User before naming him or her as an Authorized User on your Account and make a copy of this Agreement available to each Authorized User. You must notify us to remove an Authorized User from your Account. You are responsible for paying us for all charges incurred by each Authorized User or by others authorized by an Authorized User, including all fees and charges resulting therefrom, even if the post date shown on your statement for that transaction occurs after the date you ask us to remove the Authorized User from your Account.
You and any Authorized Users added by you will be considered a single “Account” for purposes of the Robinhood Card Rewards Program. Please see the Rewards Program Rules for more details.
By adding an Authorized User to your Account, you allow us to discuss your Account with an Authorized User. This includes giving them access to your Account information and history. You also agree that an Authorized User may use and receive information about the Account the same way you do. You agree to give us certain personal information about each Authorized User. You must let each one know that you’ll give us that information and you must have his or her permission to do so. You must have permission from each one to allow us to share information about him or her as allowed by applicable law. This includes information we may get from you, any Authorized User and others. It also includes information about their transactions on the Account. Authorized Users may remove themselves from your Account upon request. We reserve the right to remove them from your account for any reason.
We may report information about this Account to credit bureaus in the Authorized User’s name that may appear on their credit report. This could include information about late payments, overlimit amounts, returned payments or other violations of this Agreement. You must let each Authorized User know that we may report Account information in his or her name.
You promise to pay us for all amounts charged to the Account, including all transactions, interest, fees and charges charged to your Account. You are obligated to repay us for all transactions made using your Card by an Authorized User or by other people you or an Authorized User have authorized to use the Card even if their use of the Card exceeds the authorization given to them. If you let someone else use your Card, you are responsible for all transactions that person makes.
Robinhood Credit, Inc. (“Robinhood Credit”), along with its partners and service providers, is the servicer of your Card and Account. In that capacity, Robinhood Credit may act on our behalf, perform our obligations, or enforce our rights under this Agreement. Robinhood Credit is a wholly owned subsidiary of Robinhood Markets, Inc.
We will assign a maximum amount of credit to your account (your “Credit Limit”), and post it on your monthly billing statement. We may cancel, change or restrict your Credit Limit at any time. Each transaction is considered for approval on an individual basis, including those above the Credit Limit. We may not approve all transactions. At our discretion, and subject to applicable law, we may change your Credit Limit at any time without advance notice to you. Part of your Credit Limit may be available for Cash Advances, and there may be a limit on the amount of Cash Advances you can take in a given period. We may change that limit from time to time, with or without notice, at our sole discretion. See “Use of the Card and Account” above for a list of transaction types that will be considered Cash Advances.
Minimum Payment. Your Account will be on a monthly billing cycle. Each billing cycle, you must pay at least the minimum payment amount (“Minimum Payment”) by the payment due date shown on your billing statement (“Payment Due Date”). Your Minimum Payment for each billing cycle includes: (1) 1% of the total amount you owe us at the end of the billing cycle (“New Balance”) (excluding any new interest charges and POT Plan Balances), (2) new interest charges, and (3) any amount due on a POT Plan (a “Pay Over Time Plan Payment Amount” or “POT Plan Payment Amount”). Your Minimum Payment will not be less than $25.00 or your New Balance, whichever is less. We round the Minimum Payment up to the nearest dollar.
If you make a payment greater than your Minimum Payment, this does not affect your obligation to make the Minimum Payment due on the next billing statement. Credits to your Account, such as from merchants, or statement credits in connection with the Rewards Program, are generally not considered payments and will not reduce your Minimum Payment.
Pay Over Time Plan Payment. The Minimum Payment will include any POT Plan Payment Amount each billing cycle. Your first POT Plan Payment Amount will be due in the billing cycle following the billing cycle in which the POT Plan Start date occurs. You must pay the POT Plan Payment Amount each billing cycle for so long as any balance remains in the POT Plan. The POT Plan Payment Amount is calculated at the time you create a POT Plan and is based on the amount of each Purchase selected to create the POT Plan, the number of payments in which you choose to pay the POT Plan balance in full, and the applicable interest rate. The POT Plan Payment Amount will never be more than the amount of the POT Plan balance, which includes any applicable interest.
When Payments Are Due. We must receive at least the Minimum Payment due on your Account by the Payment Due Date of each billing cycle. Payments received after the Payment Due Date will be credited as of our next business day. Sometimes the available credit on your Account may not reflect your payment for up to five (5) business days; this typically happens if utilization is high or if we suspect fraudulent activity on your Account. Nonetheless, we will credit your payment to your Account as of the business day that we receive it.
We may accept late payments, partial payments, or any payments marked or specially designated as being payment in full or as being similarly in settlement of any dispute, without losing any of our rights under this Agreement or under the law to collect all amounts due and payable on your Account. Our acceptance of such payments does not mean we agree to change this Agreement in any way.
Payment Options. You can pay online through your online account or by setting up automatic payments. Your payment must be made in U.S. dollars with a telephonic or electronic payment authorization.
Payment Allocation. We will apply the required Minimum Payment to balances on your Account using any method we choose, in accordance with applicable laws and regulations. Although your Minimum Payment will be applied in any order at our discretion, payments in excess of the Minimum Payment will be applied to balances with the highest Annual Percentage Rate (APR) first and then to lower rate balances in descending order of APR. This means that if you want to pay off a balance with a lower promotional APR, such as a POT Plan balance, you must first pay off all of your other balances with higher APRs. If your POT Plan APR is the same as your Purchase APR, payments in excess of the Minimum Payment will be applied to the Purchase balance first, and the POT Plan balance only after the entire Purchase balance is fully paid.
The daily periodic rates for Purchases, POT Plans, balance transfers, and Cash Advances are based on the APR for Purchases, POT Plans, balance transfers, and Cash Advances, respectively. The daily periodic rates for Purchases, balance transfers, and Cash Advances may be adjusted monthly. The current daily periodic rate for Purchases, POT Plans, Cash Advances, and balance transfers on your Account is calculated by taking the applicable APR divided by 365 (“Daily Periodic Rate”).
We use the Average Daily Balance (“ADB”) method (including new transactions) to calculate interest on your Account. We calculate the interest charge for each type of balance on your Account by applying the Daily Periodic Rate to the ADB. Then, we multiply this amount by the number of days in the billing cycle.
Interest charge = Daily Periodic Rate x ADB x number of days in the billing cycle.
The ADB for each balance on your Account is calculated separately, starting with the beginning balance on the first day of each billing cycle. The beginning balance on the first day of the billing cycle includes the following:
The prior billing cycle’s ending balance, which includes unpaid interest and any applicable unpaid fees posted to your Account in the prior billing cycle, and
Any late payment fees posted in the current billing cycle that are related to a late payment in the prior billing cycle.
To get the ADB for each balance on your Account, we take the beginning balance each day and add any new transactions and fees. Then, we subtract any payments or credits. Except for the first day of each billing cycle, we add interest equal to the previous day’s balance multiplied by the Daily Periodic Rate. (This means interest is compounded daily.) This gives us the daily balance. Any daily balance that is a credit balance will be treated as zero. Then, we add up all the daily balances for the billing cycle. We divide this amount by the number of days in the billing cycle. This gives us the ADB.
ADB = sum of daily balances ÷ number of days in the billing cycle.
Your Payment Due Date is at least 21 days after the close of each billing cycle. We will not charge you any interest on Purchases if you pay any POT Plan Payment Amount plus your New Balance, excluding any POT Plan balances (the “Adjusted Balance”), by the Payment Due Date each billing cycle. There is no grace period for Cash Advances, balance transfers, or POT plans. We will begin charging interest on Cash Advances and balance transfers on the transaction date or the first day of the billing cycle in which the transaction is posted to your Account, whichever is later. We will begin charging interest on POT Plans on the POT Plan Start Date until it is paid in full.
You may authorize a merchant to automatically initiate a transaction on a recurring basis to your Account. Upon the issuance by us of a new Card with a new Account number or expiration date, you may be required to contact the merchant to provide such updated information in order to continue the recurring transactions. We may, but are not required to, provide updated information to the merchant at our discretion. It is your responsibility to contact the merchant if you want to cancel automatic billing.
If you make a transaction using your Account in a foreign currency (including, for example, online purchases from a merchant located outside of the U.S.), the transaction will be converted to U.S. dollars based on a rate selected by VISA U.S.A. Inc. (or any of its affiliates) from the range of rates available in wholesale currency markets for the applicable central processing date (which may vary from the rate VISA U.S.A. Inc. itself receives) or the government-mandated rate in effect for the applicable central processing date. The currency conversion rate used by VISA U.S.A. Inc. (or any of its affiliates) on the currency conversion date may differ from the exchange rate in effect on the day you made the transaction or on the day the transaction is posted to your Account.
Subject to applicable law, we may consider your Account in default at any time if: (1) you fail to pay at least the Minimum Payment by the Payment Due Date; (2) you attempt to engage in a transaction that exceeds the Credit Limit; (3) you make a payment that is returned unpaid to us for any reason; (4) you breach any term under this Agreement; (5) we determine that any statement made by you to us in connection with this Agreement or your credit card application was false or misleading; (6) you breach any terms under any other agreement that you have with us, Robinhood or with any of their affiliates; (7) you file for bankruptcy or some other insolvency proceeding is filed by or against you; (8) you are declared incompetent or mentally incapacitated, or in the event of your death; or (9) we have any reason to believe you may not be creditworthy.
Upon your default and subject to any limitations or requirements of applicable law: (1) we may declare the entire amount you owe us immediately due and payable and/or suspend or cancel your Account privileges; and (2) you agree to pay all reasonable costs, including all court costs plus all reasonable attorneys’ fees if we must refer your Account for collection to any attorney who is not our employee.
You acknowledge that this Agreement, as amended (which includes your Rates and Fees Table, Arbitration Agreement, Rewards Program Terms and credit card application) constitutes the entire agreement between you and us with respect to the Account and the Card, and supersedes and may not be contradicted by evidence of any prior or contemporaneous written or oral communication or understanding between you and us concerning the Account or the Card.
Our failure to exercise any of our rights under this Agreement, or our waiver of our rights on any one occasion, shall not constitute a waiver of such rights on any other occasion. We will not lose our rights under this Agreement because we delay in enforcing any of them.
Our privacy policy is provided separately in accordance with applicable law and can also be viewed online at about.robinhood.com/legal.
We may at any time and without notifying you, sell, transfer or otherwise assign your Account or any Account balances to any party at any time. You may not assign or transfer your Account or any of your rights and obligations under this Agreement. Any such assignment or transfer by you will be void.
We may change the terms of this Agreement at any time, including any additions or deletions to the terms in this Agreement. These changes may apply to existing and future balances on your Account as of the effective date of the change to the extent permitted under applicable law. We will give you advance written notice of any change and a right to reject the change if required by law. We may require you to close your Account or take other actions if you reject the changes. Any change to any term of this Agreement will not excuse your obligation to pay all amounts owed under this Agreement.
At our option, we may make a special offer to you at any time. A special offer may apply for a limited period of time and may be extended to certain cardholders based on criteria that we may determine in our sole discretion. Each special offer will be governed by the terms of that offer and this Agreement. We will provide you the terms applicable to a special offer at the time we offer it to you. Special offer terms may temporarily modify certain terms of this Agreement for qualifying payments or transactions. All other terms of this Agreement remain unchanged. Any such special offer will not limit or affect any of our rights we have under this Agreement or applicable law.
Subject to applicable law, we may suspend, revoke or cancel your Account privileges, your right to use the Card, or deny any transaction, in our sole discretion at any time, with or without cause and with or without giving you notice. Any such actions on our part will not affect your obligation to pay us the outstanding balance, interest and fees under the terms of this Agreement. We are not liable for any refusal to honor your Card or Account, or for the retention of your Card by any person or entity. If we revoke or cancel the Card, you must destroy the Card or return the Card to us at our request. If a merchant that accepts Cards asks you to surrender an expired or revoked Card, you must do so. You may not use a Card after it has expired or after it has been revoked or canceled. You may cancel your Account at any time. If you ask us to cancel your Account but we believe you have continued to use your Account after the date of cancellation, we may consider such use as your request for reinstatement of your Account. We may then reinstate your Account. If applicable, we may charge you any annual fee associated with reinstating your Account.
Subject to the Arbitration Agreement: (1) if any part of this Agreement conflicts with applicable law, that law will control, and this Agreement will be considered changed to the extent necessary to comply with that law; and (2) if any part of this Agreement is determined by a court of competent jurisdiction to be invalid, the remainder of this Agreement will remain in effect.
We do not guarantee that you will always be able to make Purchases with your Card or your Card will always be accepted when you attempt to use it. We are not responsible and will not be liable for any Card or other failures resulting from events outside of our reasonable control.
To the extent permitted by applicable law, you agree that we have your express written permission and consent authorizing us, our affiliates, servicer, agents, assigns, marketing associates and service providers (collectively, the “Messaging Parties”) to contact you using automatic telephone dialing systems, artificial or prerecorded voice message systems, text messaging systems and automated email systems in order to provide you with information about this Agreement or your Account, including, but not limited to information about upcoming Payment Due Dates, missed payments and returned payments. You authorize the Messaging Parties to make such contacts using any telephone numbers, email addresses, or mailing addresses you supply to any of the Messaging Parties or that we obtain through any legal means. You understand that anyone with access to your telephone or email account may listen to or read the messages the Messaging Parties leave or send you, and you agree that the Messaging Parties will have no liability for anyone accessing such messages. You further understand that, when you receive a telephone call, text message or email, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services, and you agree that the Messaging Parties will have no liability for such charges except to the extent required by applicable law. You expressly authorize the Messaging Parties to monitor and record your calls with the Messaging Parties.
You understand and agree that we may obtain a consumer credit report in connection with your request for credit and in connection with any updates, renewals or extensions of any credit as a result of your request. If you ask, you will be informed whether or not such a report was obtained and, if so, the name and address of the agency that furnished the report. You understand and agree that we may obtain a consumer credit report in connection with the review or collection of any transaction on your Account or for other legitimate purposes related to such transactions. California Residents - you agree to waive your right to keep confidential from us information under Section 1808.21 of the California Vehicle Code.
We may report information about your Account to other creditors, other financial institutions and credit bureaus. Late payments, missed payments, returned payments, or other defaults on your Account may be reflected in your credit report as well in the credit report of any Authorized User you add to your Account.
You have the right to dispute the accuracy of information we have reported. If you think any information about your Account that we have reported to a credit bureau is incorrect, you can notify us by writing to us at the Notice Address provided below, Attn: Credit Reporting. Include your name, address, Account number, telephone number and a brief description of the issue. If available, please include a copy of the credit report in question. We will research your issue and will let you know if we agree or disagree with you. If we agree with you, we will contact the consumer reporting agency we reported to and request a correction.
You must send any notices to Robinhood Credit Inc., 548 Market Street, Suite 30684, San Francisco, CA 94101, Attn: Notice (“Notice Address”). To the extent permitted under applicable law, any notice you send us will not be effective until we receive it and have had a reasonable opportunity to act on such notice. Any written or electronic correspondence we send to you will, however, be effective and deemed delivered when mailed to you at your mailing address or your email address if you have authorized electronic communications, in each case as it appears on our records. You must notify us of any changes to your name, mailing or email address, cell phone or home telephone number within 15 days of such change. You can notify us by writing to Robinhood at the Notice Address provided above, Attn: Change of Info. All bankruptcy notices and related correspondence to us may be sent to us at Robinhood at the Notice Address provided above, Attn: Bankruptcy Notice.
If you believe that you have been the victim of identity theft in connection with your Account, contact us at via text message at (650) 761-7790 or via email at creditcards@robinhood.com to request an Identity Theft Affidavit. If a police report was filed, please submit it with the written statement in the form we provide you alleging that you are the victim of identity theft for a specific debt. Once we receive your documentation, we will cease debt collection activity until we have reviewed the materials, determined that the debt is still collectible, complied with all obligations described in the Billing Rights Notice below and sent you a written notice describing the basis for our determination.
You agree to promptly notify us if you believe that your Card has been lost or stolen or that someone has used or may use your Card or Account without your permission. You agree to assist us in determining the facts, circumstances and other pertinent information related to any loss, theft or possible unauthorized use of your Card or Account and to comply with such procedures as we may reasonably require in connection with our investigation, including the filing of one or more reports with the appropriate law enforcement authorities. Subject to applicable law, you acknowledge and agree that we may terminate our investigation if you fail to provide us with any such assistance or to comply with such procedures, and we otherwise have no knowledge of facts confirming the unauthorized use of your Card or Account. In such circumstances, we will deem any such use as having been authorized by you and you will be liable for the amount of any transactions plus interest charges and fees incurred with any such use.
Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). If you are covered by the Military Lending Act, (i) then you are not bound by the Arbitration Agreement below, and (ii) notwithstanding anything to the contrary in this Agreement, to the extent required by the Military Lending Act, nothing in this agreement will be deemed a waiver of the right to legal recourse under any otherwise applicable provision of state or federal law. To receive this information verbally or for questions, please call (855) 903-1179.
Except as provided in the Arbitration Agreement below, this Agreement and your Account are governed by federal law and, to the extent state law applies, the laws of Washington without regard to its conflicts of law principles.
It is not our intention to charge any interest charges, fees or other amounts in excess of those permitted by applicable law or this Agreement. If any interest charge, fee or other amount is finally determined to be in excess of that permitted by applicable law or this Agreement, the excess amount will be credited to your Account or refunded to you.
To the extent permitted by applicable law, you agree that, in any collection proceeding by us, our servicer, or a direct or indirect purchaser of your indebtedness to us, unless you provide affirmative evidence, sufficient to the finder of fact, that our business records are incorrect, the records we maintain in the ordinary course of business, including monthly statements and/or summaries of information in our computer records, certified by any custodian of our records as accurate reflections of statements or information in our business records, provide adequate proof of the amounts due hereunder.
The section captions of this Agreement are inserted only for convenience and are in no way to be construed as substantive parts of this Agreement.
PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. IT PROVIDES THAT ANY DISPUTE MAY BE RESOLVED BY BINDING ARBITRATION AT EITHER PARTY’S REQUEST. UNLESS YOU PROMPTLY REJECT IT, THE ARBITRATION AGREEMENT WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS IN THE EVENT OF A DISPUTE. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN COURT PROCEDURES.
Maintaining good relationships with our customers is very important to us. We ask that you contact us immediately if you have a problem with your Account or a service we provide. Often contacting us directly can resolve the matter quickly and amicably. However, if you and we are unable to resolve our differences informally, you agree by opening or maintaining an Account with us, that if any dispute between you and us arises regardless of when it occurs, it will be settled using the following procedures: YOU AND WE AGREE AND UNDERSTAND THAT (1) YOU AND WE ARE GIVING UP THE RIGHT TO TRIAL BY JURY AND (2) THIS SECTION PRECLUDES YOU AND US FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION OR JOINING OR CONSOLIDATING THE CLAIMS OF OTHER PERSONS. In addition, your agreement to arbitrate and waive trial by jury shall be applicable to parties acting on our behalf, including agents or independent contractors who collect your account on our behalf or purchase your account. This Arbitration Agreement is governed by the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1 et seq., and not by any state arbitration law. Except as set forth below, the parties agree to arbitrate any dispute or controversy concerning your Account or related products or services. Either party may request that the matter be submitted to arbitration.
A “Claim” is any unresolved claim, dispute or controversy between you and us, whether past, present or future, arising out of or related to this Agreement, your Account, products or services governed by this Agreement or the relationships resulting from this Agreement or your Account. “Claim” has the broadest possible meaning, and includes initial claims, counterclaims, cross-claims and third-party claims. It includes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common law and equity (including any claim for injunctive or declaratory relief). Solely for purposes of this Arbitration Agreement, the terms “we,” “us” and “our” also include any person or entity named as a co-defendant with us in a Claim asserted by you. Notwithstanding the foregoing, individual actions brought in small claims court (or your state’s equivalent court) are ineligible for arbitration; however, if the action is transferred, removed, or appealed to a different court, it shall be eligible for arbitration at either party’s request.
The party electing arbitration must notify the other of such election. This notice may be given before or after a lawsuit has been filed concerning the Claim or with respect to other Claims brought later in the lawsuit, and it may be given by papers filed in the lawsuit such as a motion to compel arbitration. If you elect arbitration you must notify us in writing at Robinhood Credit Inc., 548 Market Street, Suite 30684, San Francisco, CA 94104, Attn: Credit Card Arbitration. If we elect arbitration we will notify you in writing at your last known address on file.
Binding arbitration is a means of having an independent third party (the arbitrator) resolve a dispute without using the court system, judges or juries. Either you or we can request binding arbitration. Each arbitration, including the selection of the arbitrator, shall be administered by the American Arbitration Association (AAA), according to the Consumer Arbitration Rules of the AAA. A single arbitrator shall be appointed. If you have a question about the AAA, you can contact them as follows: American Arbitration Association, 1633 Broadway 10th Floor, New York, NY 10019, 1-800-778-7879, www.adr.org. If the AAA is unable to serve as administrator and you and we cannot agree on a replacement, a court with jurisdiction will select the administrator or arbitrator, provided that no company may serve as administrator, without the consent of all parties, if it adopts or has in place any formal or informal policy that is inconsistent with and purports to override the terms of the Class Action Waiver in this Arbitration Agreement.
All arbitrators will be required to be practicing attorneys or retired judges and will be required to be experienced and knowledgeable in the substantive laws applicable to the subject matter of the dispute. Any arbitration hearing that you attend will take place in a location that is reasonably convenient for you. If you cannot obtain a waiver of the AAA’s or arbitrator’s filing, administrative, hearing and/or other fees, we will consider in good faith any request by you for us to bear such fees. Each party will bear the expense of its own attorneys, experts and witnesses, regardless of which party prevails, unless applicable law or this Agreement gives a right to recover any of those fees from the other party. The arbitrator shall follow applicable substantive law to the extent consistent with the FAA, applicable statutes of limitation and privilege rules that would apply in a court proceeding, and shall be authorized to award all remedies available in an individual lawsuit under applicable substantive law, including, without limitation, compensatory, statutory and punitive damages (which shall be governed by the constitutional standards applicable in judicial proceedings), declaratory, injunctive and other equitable relief, and attorneys’ fees and costs. Upon the timely request of either party, the arbitrator shall write a brief explanation of the basis of his or her award. The arbitrator’s award will be final and binding, except for any appeal right under the FAA. Any court with jurisdiction may enter judgment upon the arbitrator’s award.
YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY ACCOUNTHOLDER. The arbitrator shall have no authority to conduct any class, private attorney general or other representative proceeding, and shall award declaratory or injunctive relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If a court determines that this paragraph is not fully enforceable, only this sentence will remain in force and the remainder will be null and void, and the court’s determination shall be subject to appeal.
This Arbitration Agreement and the exercise of any of the rights you and we have under this Agreement, does not stop you or us from exercising any lawful rights either of us has to use other available remedies; to comply with legal process; to obtain provisional remedies such as injunctive relief, attachment or garnishment by a court of appropriate jurisdiction; or to bring an individual action in court that is limited to preventing the other party from using or obtaining any provisional or self-help remedies and that does not involve a request for damages or monetary relief.
If an action or proceeding is initiated before any court in California and neither you nor we request that the dispute be submitted to arbitration, then, upon motion by either you or us, the dispute shall be heard by an active attorney or a retired judge selected by the American Arbitration Association (AAA) who is then appointed by the court in which the action commenced, according to the reference provision of the California Code of Civil Procedure, Section 638 et seq. This reference process is not subject to a trial by jury; the trial is conducted before the active attorney or retired judge under California law.
You or we may bring an action, including a summary or expedited motion, to compel arbitration of Claims subject to arbitration, or to stay the litigation of any Claims pending arbitration, in any court having jurisdiction. Such action may be brought at any time, even if such claims are part of a lawsuit, unless a trial has begun or a final judgment has been entered. Any dispute concerning the validity or enforceability of this Arbitration Agreement must be decided by a court; any dispute concerning the validity or enforceability of the Agreement as a whole is for the arbitrator. Failure or forbearance to enforce this Arbitration Agreement at any particular time or in connection with any particular Claims will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims. Any additional or different agreement between you and us regarding arbitration must be in writing. If either you or we fail to submit to binding arbitration following a lawful demand, the party who fails to submit bears all costs and expenses incurred by the party compelling arbitration.
This Arbitration Agreement shall survive: (1) termination or changes in the Agreement, the Account, or the relationship between you and us concerning the Account; (2) the bankruptcy of any party; and (3) any transfer, sale or assignment of your Account, or any amounts owed on your Account, to any other person or entity. If any portion of this Arbitration Agreement (except for the Class Action Waiver set forth above) is deemed invalid or unenforceable, the remaining provisions of the Arbitration Agreement shall remain in force. No portion of this Arbitration Agreement may be amended or waived absent a written agreement between you and us.
You may reject this Arbitration Agreement by mailing a signed rejection notice to Robinhood Credit, Inc., 548 Market Street, Suite 30684, San Francisco CA 94104, Attn: Credit Card Arbitration Rejection Notice, within thirty (30) calendar days after your Account is opened. Any rejection notice must include your name, address, email address, telephone number and Account number. This is the only manner you can reject this section. If you do that, only a court may be used to resolve any Claim. If you reject this Arbitration Agreement, that will not affect any other provision of the Agreement.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
A married applicant may apply for a separate account. After approval, each applicant shall have the right to use this account to the extent of the credit limit set by the creditor and each applicant may be liable for the amount extended under this account to any joint applicant. As required by law, you are hereby notified that a negative credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Service charges not in excess of those permitted by law will be charged on the outstanding balances from month to month.
The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law.
Your signature confirms that this loan obligation is being incurred in the interest of your marriage or family. No provision of any marital property agreement, unilateral statement or court decree adversely affects a creditor’s interest unless, prior to the time the credit is granted, the creditor is furnished a copy of the agreement, statement or decree or has actual knowledge of the adverse provision. Married residents of Wisconsin applying for an individual account must give us the name and address of their spouse if the spouse is also a Wisconsin resident. Please provide this information to us at Robinhood Credit, Inc., 548 Market Street, Suite 30684, San Francisco, CA 94104.
If you believe there have been any improprieties in making this loan or in the lender’s loan practices, you may contact the South Dakota Division of Banking at 1714 Lincoln Ave., Suite 2, Pierre, SD 57501, or by phone at 605.773.3421.
You, the buyer, may cancel this contract at any time prior to midnight of the third business day after the date of the transaction. See the attached notice of cancellation for an explanation of this right. If you believe that we have violated Subtitle 19 of the Maryland Credit Services Business Act, you have the right to file a complaint pursuant to MD Commercial Law Code § 14-1911. This complaint should set forth the details of the alleged violation and should be filed with the Commissioner by mail at the following address: Office of Financial Regulation, Attn: Consumer Services Unit, 1100 N. Eutaw St., Suite 611, Baltimore, MD 21201. A surety bond exists and you have the right to proceed against the bond under the circumstances and in the manner set forth in MD Commercial Law Code § 14-1910. Our principal business address is 548 Market Street, Suite 30684, San Francisco, CA 94104. Our registered agent authorized to accept service of process is Incorporating Services, Ltd., 1125 West Street, Suite 229, Annapolis, MD 21401.
This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act.
If you think there is an error on your statement, write to us at: Robinhood Credit, Inc. 548 Market Street, Suite 30684, San Francisco, CA 94104, Attn: Credit Card Billing Dispute. You also may send an email to creditcards@robinhood.com, the subject line “DISPUTE”.
In your letter, give us the following information:
Account information: Your name and account number.
Dollar amount: The dollar amount of the suspected error.
Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us:
Within 60 days after the error appeared on your statement.
At least 3 business days before an automatic payment is scheduled, if you want to stop payment on the amount you think is wrong.
In order to exercise the rights described here, you must notify us of any potential errors in writing. You may also inform us of potential errors via other methods, including in the Robinhood Credit Card app, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.
When we receive your letter, we must do two things:
Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct.
We cannot try to collect the amount in question, or report you as delinquent on that amount.
The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
We can apply any unpaid amount against your credit limit.
If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount.
If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees.
We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.
If you receive our explanation but still believe your bill is wrong, you must write to us within ten (10) days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us.
If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.
If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we made to you, or if we own the company that sold you the goods or services.)
You must have used your credit card for the purchase. Purchases made with cash advances from an ATM do not qualify.
You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: Robinhood Credit, Inc., 548 Market Street, Suite 30684, San Francisco, CA 94104.
While we investigate, the same rules apply to the disputed amount as discussed above under the section entitled “While we investigate whether or not there has been an error.” After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and do not pay, we may report you as delinquent.
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Updated – November 22, 2024
Your Robinhood Gold Credit Card Account (“Account”) will earn Rewards Points based on your purchases, as well as other limited-time and promotional offers, as explained below (the “Rewards Program”). The Rewards Program is administered by Robinhood Credit, Inc. (“Robinhood”).
Robinhood may make changes to the Rewards Program (including termination of the Rewards Program) or change the terms of this agreement at any time. For example, Robinhood may:
Robinhood may not always provide notice when it changes what you can get with your points or how your points can be redeemed. You understand and agree that Robinhood can make these changes at any time. You can see what you currently can get with your points when you visit the “Rewards” tab in the Robinhood Credit Card mobile app. Future availability of certain aspects of the Rewards Program, including specific Rewards Merchants and redemption items, is not guaranteed.
Robinhood will provide at least 45 days notice if we cancel the Rewards Program. If we terminate the program, you will have 90 days from the date of the notice to redeem your Points. Points which are not redeemed within that 90 day period will be forfeited.
Robinhood isn’t responsible for products and services offered by other companies, including Rewards Merchants.
The cash back you earn on your purchases is first calculated in rewards points (“Points”). Once Points post to your account, you can redeem them in various ways, including as cash back. See “How Do You Redeem Points” section below for additional details.
Certain purchases (“Eligible Purchases”) on your Robinhood Account will earn Points. You will earn three (3) Points for each dollar of Eligible Purchases posted to your Robinhood Account. Any transaction made in foreign currency is converted to US Dollars and awarded points so long as it is otherwise eligible.
Eligible Purchases made through the Robinhood Travel Portal will earn five (5) Points for each dollar posted to your Robinhood Account. Only purchases made in dollars are eligible for Points. If you make a purchase in the Travel Portal using your existing Points, you will not earn additional Points on that purchase.
You can check your rewards Points balance at any time using the Robinhood Credit Card mobile application (the “Robinhood Credit Card App”).
The following transactions are not considered “Eligible Purchases” and will not earn rewards Points: balance transfers, cash advances, checks that access your Robinhood Account, items returned for credit, disputed or unauthorized purchases, fraudulent transactions, traveler’s checks, foreign currency purchases, purchases of precious metals including gold, money orders, wire transfers (and similar cash-like transactions), lottery tickets and gaming chips (and similar betting transactions), loads or reloads of balances on gift cards or prepaid cards or cash equivalents, business-type transactions (including reselling), person-to-person payments, Robinhood Account fees and charges (such as finance charges), and fees for services or programs you elect to receive through us. Robinhood, in its sole discretion, determines whether a transaction constitutes an “Eligible Purchase”, and has the right to deny points or remove points if they were already granted on a transaction that is ultimately deemed ineligible.
All spending, transactions, redemptions and other activity by you or your Authorized Users is consolidated under your Account. If you have added an Authorized User to your Account, either you or you Authorized User may accrue Points through spending, redeem Points and take other actions under the Rewards Program on your Account.
Robinhood may stop points from accruing, and/or prevent you from redeeming points, if your account becomes delinquent, you violate your Robinhood Gold Cardholder Agreement or other applicable terms, or if your account is subject to a hold for any other reason, including but not limited to fraud or the need for identity verification.
If you fail to make a Minimum Payment Due by the first day of your next Billing Period, Robinhood reserves the right to rescind Points for purchases posted to your Robinhood Account during the billing cycle in which you failed to pay the Minimum Payment Due and to stop points accrual for future purchases until you become current. To keep the points you’ve earned and keep accruing points on future purchases, you must pay at least the Minimum Payment Due shown on your billing statement by the first day of your next Billing Period.
In addition, Robinhood reserves the right to temporarily suspend your ability to earn or use Points, take away any Points in your account, cancel your Points account or cancel your Robinhood Card altogether if Robinhood determines in its sole judgment that you engaged in fraud, abuse, misuse or gaming in connection with earning or using points or that you may attempt to do so, including, but not limited to:
value obtained through use of points,
Lost points will not be reinstated unless Robinhood determines, in its sole discretion, that it has made an error.
If your Points reflect a negative balance, any points you subsequently get will be applied first to reduce the negative balance. You will not be able to use Points until your balance becomes positive.
To redeem Points in any of the ways set forth below, you must have downloaded and installed the latest version of the Robinhood Credit Card App on your mobile device.
Your Points may be converted to cash (USD dollars) and transferred to your Robinhood Financial Brokerage Account. If choosing to redeem in this way, the value of your Points will be $.01 per point This conversion rate is only applicable when converting Points to cash in your Robinhood Financial Brokerage Account. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App to learn how to redeem Points for cash in your Robinhood Financial Brokerage Account.
You may use your Points to make purchases directly through the Robinhood Card travel portal. If choosing to redeem in this way, the value of your Points will be $.01 per point. If the Points you used do not cover the cost of your entire purchase, the difference will be charged to your credit Account. Travel merchants are subject to change at any time, without notice. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App to learn how to redeem Points through the Travel Portal.
You may use your Points to make purchases at Rewards Merchants through the Shop portal in the Robinhood Credit Card App. If choosing to redeem in this way, the value of your Points will be $.01 per point. When you make a purchase using Points through the Shop portal, your Account will first be charged for the purchase, then the Points will be deducted from your Points total, and finally you will receive a credit to your Account to reflect the Points used. If the Points you used do not cover the cost of your entire purchase, the difference will remain charged to your Account. Rewards Merchants are subject to change at any time, without notice. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App to learn how to redeem points through the Shop portal.
Your Points may be used to purchase virtual gift cards from a variety of merchants through Robinhood’s rewards portal. If choosing to redeem in this way, the value of your Points will be $.01 per point. Gift cards have no cash value and cannot be exchanged for cash. Each gift card may also have specific terms, conditions or restrictions that apply. Retailers choose whether to accept gift cards. Robinhood is not responsible for lost or stolen gift cards. Gift card merchants are subject to change at any time, without notice. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App for additional details.
Your Points may also be converted and applied as a general statement credit. The value of points redeemed for cash back is less than $.01 per point; see the Robinhood Credit Card App for details. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App for additional details.
You may use your Points to make purchases of certain “special items” that are not part of the redemption categories set forth above, such as metal card upgrades, Robinhood swag, and airport lounge passes. The special items available for redemption may vary and are subject to change at any time, without notice. The value of points redeemed for these special items is less than $.01 per point; see the Robinhood Credit Card App for details. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App for additional details.
You may use your Points to try to win a prize through the “Mystery Box” feature in the Rewards tab in the Robinhood Credit Card App.
Rewards and probabilities are as follows:
| Reward | Odds |
| 10,000 points | 0.50% |
| 5,000 points | 0.75% |
| 2,500 points | 1.50% |
| 5% cashback for 24 hours | 10.00% |
| 10% cashback on next Uber or Lyft | 15.00% |
| 5% cashback on next Amazon.com purchase | 22.00% |
| 5% cashback on next restaurant purchase | 23.25% |
| 5% cashback on next DoorDash or Uber Eats | 27.00% |
The 24-hour 5% cashback award is activated immediately and capped at $2,500 of spend. Should you be awarded this option, once you reach this spend threshold, future purchases will earn rewards of 3% cashback, as described in “How Do You Earn Points” section above, even if they are made within the 24-hour period. As with 3% cashback, the cash back you earn on your purchases is first calculated in Points. Once Points are posted to your account, you can redeem them in various ways, including as cash back.
If you win the same offer multiple times, the offers must be redeemed consecutively, and may not be combined. For example, if you open the Mystery Box two times in a row and receive the 5% cashback for 24 hours offer both times, you will receive 48 hours of 5% cashback, not 10% cashback for 24 hours. Note that each individual offer would be subject to $2,500 the spend limitation set forth above (i.e, once reached, the $2,500 spend limitation does not “reset” until the conclusion of the first 24 hour period).
There may be a limit on how many times you can open the Mystery Box per day; see Rewards tab for details. If this option is available to you, it will be visible in the App. Visit the Rewards tab in the Robinhood Credit Card App for additional details.
Redemptions of your Points are subject to some important limitations and other terms you should know:
If we or you close your Robinhood Account, you will have 90 days to redeem your accumulated points post-closure, unless your account is closed due to fraud or misuse, including failure to comply with the cardholder agreement or account terms. If your account is closed under those circumstances, you will no longer be able to earn or redeem your Points and you will forfeit any accumulated Points or potential statement credits.
We may revise any of these Card Rewards Program Rules at any time with or without notice. In addition, we may terminate the Robinhood Card Reward Program with 45 days prior written notice. If we terminate the program, you will have 90 days to redeem your Points. Points which are not redeemed within that 90 day period will be forfeited.
The Robinhood Travel Portal is administered by Ascenda Loyalty Pte. Ltd. (“Ascenda”). By using the Robinhood Travel Portal to make purchases and/or redeem Points, you agree to be governed by the Ascenda Terms of Use.
Updated – Jan 15, 2024
Robinhood card products are issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A., and marketed and serviced by Robinhood Credit, Inc. (“Robinhood Credit”). “Terms of Use” means, collectively, the terms set forth below as well as the Privacy Policy of Robinhood Markets, Inc. and its affiliates, including Robinhood Credit (collectively, “Robinhood”, “we”, “us or “our”) accessible at https://robinhood.com/legal, the “Site”) Please read the Terms of Use fully and carefully before using the Robinhood Credit Card mobile application or any other applications (collectively, the “App”) offered by Robinhood and any services or programs offered through the App (the “Services”). These Terms of Use set forth the legally binding terms and conditions for your use of the Services. You acknowledge that the use of any credit card offered through Robinhood (each, a “Robinhood Credit Card”) is governed solely by the Cardholder Agreement that is provided to you.
By using the Services in any manner, including but not limited to visiting or browsing the Services or submitting any information through the Services, you agree to these Terms of Use and all other operating rules, policies and procedures that may be published from time to time on the Services by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you. ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
The Services are available to Robinhood consumer credit card members with a compatible wireless web-enabled cell phone or other type of mobile device, a Robinhood credit card account, and a valid Robinhood User ID and password. We may, in our sole discretion, refuse to offer services offered on or through the Site to any person or entity and may change the eligibility criteria of the Services at any time. You are solely responsible for ensuring that these Terms of Use and use of the Services are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms of Use or use of the Services is prohibited or conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party. You agree not to attempt to conduct business using the Services from any country under sanctions by the Office of Foreign Assets Control (OFAC). Information regarding which countries are under sanctions may be obtained on the U.S. Department of the Treasury website. Any attempt to conduct business using the Services from one of these countries may result in your access being restricted and/or terminated.
We reserve the right, at our sole discretion, to modify or replace any of these Terms of Use at any time. Upon any change in these Terms of Use we will post the amended agreement on the Site; we may also attempt to notify you in some other way. We will indicate at the bottom of this page the date these Terms of Use were last revised. Your continued use of the Services following the posting of any changes to the Terms of Use constitutes acceptance of those changes.
To sign up for a Robinhood Credit Card or take advantage of many of the services we offer, you must register for a credit account on the Services (an “Account”). You must provide accurate and complete information and keep your Account information updated. By registering, you represent and warrant that you are providing accurate and complete information and that you will keep your Account information updated. You are responsible for the activity that occurs on your Account, and for keeping your Account credentials secure. You may be held liable for losses or damages incurred by us or any other user of or visitor to the Services due to someone else using your user name, ID, password, or other information which provides access to the Services. You may never use another person’s user account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account.
For registered users, your Account information may include access credentials (for example, username and password) that allow you to gain online access to one or more accounts that you maintain with a third-party financial institution and that you choose to designate for use in connection with the Services (each, an “Authorized Bank Account”). We work with one or more Third Party Services (as defined below) that will securely store pursuant to industry standards any Authorized Bank Account access credentials that you provide on the Services and will access your Authorized Bank Accounts for the purposes of providing and improving the services we offer on the Services. You may only provide account access credentials for and authorize us to access valid accounts that you hold in your own name. You may not provide access credentials for an account that is held by a third person. You must update your Account information to reflect any change to the username or password that is associated with any Authorized Bank Account.
If you choose to link your Authorized Bank Account, you authorize the use of this information to provide you with Robinhood Services. This authorization will remain in effect until you notify us that you wish to revoke this authorization, which may affect your ability to receive the services.
The Third Party Services provider that we currently work with includes Plaid Inc. (“Plaid”). By using our Services, you grant us, Coastal Community Bank, and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy (https://plaid.com/legal/#end-user-privacy-policy)
Certain information regarding your Account, such as transaction histories and current balances, can only be accessed via the Robinhood Credit Card mobile application. In addition, certain functions such as scheduling payments and creating virtual cards can only be performed via the Robinhood Credit Card mobile application. By creating an Account, you acknowledge that you will need access to the Robinhood Credit Card mobile application to access these services, and represent and warrant that you own or control a mobile device that meets the technical requirements for downloading and installing the Robinhood Credit Card mobile application.
For purposes of these Terms of Use, the term “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. All Content on the Services is the proprietary property of Robinhood with all rights reserved. You agree that all Content and materials delivered via the Services or otherwise made available by Robinhood at the Services are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Subject to these Terms of Use, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Except as expressly authorized by Robinhood in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or Content. However, you may print or download a reasonable number of copies of the materials or Content at the Services for your personal non-commercial use; provided that you retain all copyright and other proprietary notices contained therein. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services. The Robinhood name and logo are trademarks of Robinhood Markets Inc.
By submitting information or content to or through the Services, by email or over the phone, you hereby do and shall grant us a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use such information as set forth in our Privacy Policy at https://robinhood.com/legal. Without limiting the generality of the foregoing, you acknowledge that Robinhood may disclose and transfer any information that you provide through the Services to (i) its affiliates, agents or service providers; (ii) to any other person or entity with your consent; or (iii) if we have a right or duty to disclose or are permitted or compelled to so disclose such information by law.
As a condition of use, you promise not to use the Services for any purpose that is unlawful or prohibited by these Terms of Use, or any other purpose not reasonably intended by Robinhood. You agree to abide by all applicable local, state, national and international laws and regulations, and by the terms of any other agreements you may have with Robinhood. You, not Robinhood, remain solely responsible for all information that you submit in connection with the Services. By providing us with any information, you represent and warrant that you have all necessary right, consent and authority to provide us with such information. You understand and agree that we shall have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms of Use, and shall have sole discretion regarding the course of action to take in connection therewith.
You shall not: (i) use the Services for any purpose that is unlawful; (ii) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure; (iii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iv) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (v) run any form of auto-responder or “spam” on the Services; (vi) use manual or automated software, devices, or other processes to “crawl” or “spider any page of the Services; (vii) harvest or scrape any Content from the Services; (viii) violate or infringe upon the rights of Robinhood or any other third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; (ix) engage in harassing, abusive, profane, or abusive conduct; or (x) otherwise take any action in violation of our guidelines and policies. If at any time you are in violation of these Terms of Use, we may in our sole discretion and without advance notice choose to suspend, terminate, or throttle your access to the Services, your Account or both.
By submitting information to us, including on or through the Services, you are expressly consenting to be contacted by us, including by telephone, email, postal mail or any other reasonable method. By providing us with your wireless phone number, you confirm that you want Robinhood to send you information we think may be of interest to you, which may include Robinhood using automated dialing technology, an artificial, or prerecorded voice to call or text you at the wireless number you provided. You further understand that, when you receive a telephone call, text message or email, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services, and you agree that Robinhood will have no liability for such charges except to the extent required by applicable law. To stop text messages, you can also simply reply “STOP” to any text message Robinhood sends you. To stop emails, you can follow the opt-out instructions included at the bottom of the emails Robinhood sends you; if an email does not include these instructions, it is a transactional or relationship message and you cannot opt out of receiving it in the future.
The Services may permit you to link to, use or otherwise access other websites, services or resources (“Third Party Services”), and other websites, services or resources may contain links to the Services. When you access and/or use Third Party Services, you do so at your own risk. These Third Party Services are not under our control, and you acknowledge that we are not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of such Third Party Services. The inclusion of any Third Party Services does not imply endorsement by Robinhood or any association with their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any Third Party Services.
We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of some or all information associated with you to the extent permitted by applicable law. All provisions of these Terms of Use which, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
If you are accessing the Services via a mobile application (“Application”) developed by Robinhood on a device provided by Apple, Inc. (“Apple”), or otherwise obtained access to the Services through the Apple App Store, the following terms shall apply:
a. Both you and Robinhood acknowledge that these Terms of Use are concluded between you and us only, and not with Apple, and that Apple is not responsible for, does not endorse, and is not involved in the application or the Services;
b. The Application is licensed to you on a limited, non-exclusive, non-transferrable, on-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms of Use as applicable;
c. You will only use the Application in connection with an Apple device that you own or control;
d. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
e. In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
f. You acknowledge and agree that Robinhood, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application;
g. You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Robinhood, and not Apple, will be responsible for the investigation, defense settlement and discharge of any such infringement claim;
h. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S.Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
i. Both you and Robinhood acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
j. Both you and Robinhood acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms of Use, and that upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as the third party beneficiary hereof.
THE SERVICES AND ALL CONTENT IS PROVIDED “AS IS” AND “AS AVAILABLE”. THE SERVICES AND CONTENT ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ROBINHOOD AND ITS AFFILIATES, LICENSORS AND SUPPLIERS (INCLUDING PAYMENT CARD NETWORKS AND PAYMENT PROCESSORS) DO NOT WARRANT THAT: (1) THE CONTENT IS TIMELY, ACCURATE, COMPLETE, RELIABLE OR CORRECT; (2) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (3) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (4) THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (5) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.
You shall defend, indemnify, and hold harmless us, our affiliates, payment card networks and payment processors, and each of our partners and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services or any Content, violation of these Terms of Use, or infringement of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.
IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS (INCLUDING PAYMENT CARD NETWORKS AND PAYMENT PROCESSORS) OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) $50.00.
a. ARBITRATION; CLASS ACTION WAIVER. YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND US OR OUR OFFICERS, DIRECTORS OR EMPLOYEES IN THEIR CAPACITY AS SUCH (WHETHER OR NOT SUCH DISPUTE INVOLVES A THIRD PARTY) WITH REGARD TO YOUR RELATIONSHIP WITH US, INCLUDING WITHOUT LIMITATION DISPUTES RELATED TO THESE TERMS OF USE, YOUR USE OF THE SERVICES, AND/OR RIGHTS OF PRIVACY AND/OR PUBLICITY, WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE STREAMLINED ARBITRATION RULES AND PROCEDURES OF JAMS, INC. THEN IN EFFECT, AND YOU AND WE HEREBY EXPRESSLY WAIVE TRIAL BY JURY; PROVIDED, HOWEVER, THAT (I) ANY DISPUTE RELATED TO YOUR USE OF A ROBINHOOD VISATM CREDIT CARD IS GOVERNED BY THE TERMS OF THE CARDHOLDER AGREEMENT, AND (II) TO THE EXTENT THAT YOU HAVE IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE OUR INTELLECTUAL PROPERTY RIGHTS, WE MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF CALIFORNIA. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. AS AN ALTERNATIVE, YOU MAY BRING YOUR CLAIM IN YOUR LOCAL “SMALL CLAIMS” COURT, IF PERMITTED BY THAT SMALL CLAIMS COURT’S RULES AND IF WITHIN SUCH COURT’S JURISDICTION, UNLESS SUCH ACTION IS TRANSFERRED, REMOVED OR APPEALED TO A DIFFERENT COURT. YOU MAY BRING CLAIMS ONLY ON YOUR OWN BEHALF. NEITHER YOU NOR WE WILL PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION FOR ANY CLAIMS COVERED BY THIS AGREEMENT TO ARBITRATE. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. In the event JAMS, Inc. is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either we or you can elect to have the arbitration administered instead by the American Arbitration Association. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. The arbitration shall be conducted in the English language. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Use. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Services or these Terms of Use must be filed within one (1) year after such claim of action arose or be forever banned.
b. 30-Day Opt-Out Period. If you do not wish to be bound by the arbitration and class-action waiver provisions in this section, you must notify us in writing within 30 days of the date that you first accept these Terms of Use (unless a longer period is required by applicable law). Your written notification must be mailed to us at the following address: Robinhood Credit, Inc., 548 Market Street, Suite 30684, San Francisco, CA 94104, ATTN: Legal. If you do not notify us in accordance with this section, you agree to be bound by the arbitration and class-action waiver provisions of these Terms of Use, including such provisions in any Terms of Use revised after the date of your first acceptance. Such notification must include: (i) your name; (ii) your email and mailing addresses and (iii) a statement that you do not wish to resolve disputes with us through arbitration. If we make any changes to the Arbitration and Class Action Waiver section of these Terms of Use (other than a change to the address at which we will receive notices of dispute, opt-out notices, or rejections of future changes to the Arbitration and Clause Action Waiver section), you may reject any such change by sending us written notice within 30 days of the change to the address set forth in this section. This notification affects these Terms of Use only; if you previously entered into other arbitration agreements with us or enter into other such agreements in the future, your notification that you are opting out of the arbitration provision in these Terms of Use shall not affect the other arbitration agreements between you and us.
c. Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration and Class Action Waiver section will be null and void. This arbitration agreement will survive the termination of your relationship with us.
These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts of law rules, and the United States of America. If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. All waivers and modifications must be in a writing signed by Robinhood, except as otherwise provided herein. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Use, and neither party has any authority of any kind to bind the other in any respect. The section and paragraph headings in these Terms of Use are for convenience only and shall not affect their interpretation. Any use of “including” “for example” or “such as” in these Terms of Use shall be read as being followed by “without limitation” where appropriate. To the extent permitted by law, you shall and hereby do waive California Civil Code Section 1542 or any other similar law of any jurisdiction, which says in substance: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor.”
You may contact us at creditcards@robinhood.com.
Updated – Jan 15, 2024
These Robinhood Card Terms of Use for a Digital Wallet (the “Terms”) apply when you add a Robinhood credit card account (“Robinhood Card”) to an electronic wallet or other third-party digital payment service (“Digital Wallet”). They are an agreement between you (the person to whom the Robinhood Card was issued), and Coastal Community Bank (“we”, “us”, and “our”) and apply to you and anyone else you authorize to use your Robinhood Card through your Digital Wallet (collectively, “you” and “your”). Your Robinhood Card is serviced by Robinhood Credit, Inc., a wholly owned subsidiary of Robinhood Markets, Inc. .
If you do not agree to these Terms, do not add your Robinhood Card to, or use your Robinhood Card in connection with, a Digital Wallet. We reserve the right to change these Terms, including adding other eligibility criteria for participation in our Digital Wallet services, at any time and without notice as permitted by law, and your continued use of a Digital Wallet constitutes agreement to all such changes.
By adding your Robinhood Card to a Digital Wallet, you accept and agree to the following:
You can add an eligible Robinhood Card to a supported Digital Wallet by following the instructions of the Digital Wallet provider. For certain Digital Wallets, you may also see alternative instructions on Robinhood’s proprietary platform (e.g., Robinhood Credit Card App app). During registration, you may be required to take additional steps to authenticate yourself before your Robinhood Card is added to a Digital Wallet, such as providing additional identifying or verifying information. When adding your card to a Digital Wallet, a Digital Wallet Provider may add a unique identifier different from your Card number (“Device Account Number”) to your Digital Wallet that enables you to make purchases through that Digital Wallet.
If your Robinhood Card is not in good standing or your account is frozen for any reason, then your Robinhood Card will not be eligible to be added to any Digital Wallet and if already in a Digital Wallet, the card may be deactivated or removed. When you add a Robinhood Card to the Digital Wallet, you may use the Digital Wallet to transact with retailers who support that Digital Wallet. Note though, a Digital Wallet may not be accepted everywhere where your Robinhood Card is accepted.
In addition to these Terms, you agree that when you use a Digital Wallet, you will remain subject to the terms and conditions of all your existing agreements with us, your mobile service carrier (e.g., AT&T, Sprint, T-Mobile, Verizon, etc.), and your Digital Wallet Provider (e.g., Apple, Google, Samsung, etc.). These Terms do not amend or supersede any of those agreements, including but not limited to, your Robinhood Visa Credit Card Cardholder Agreement (“Cardholder Agreement”), disclosures agreed to as part of opening your Robinhood Card (including, as applicable, the Privacy Policy, Truth in Lending Disclosure, and Risk-Based Pricing Disclosure), and the Arbitration Agreement included in your Cardholder Agreement.
Any applicable interest, fees, and charges that apply to your Robinhood Card or underlying account will also apply when you use a Digital Wallet to make purchases with your Robinhood Card. We currently do not charge any additional fees for adding your Robinhood Card to a Digital Wallet, but we reserve the right to impose a fee in the future.
You understand and agree that we are not a Digital Wallet provider and therefore, are not responsible for the products and services associated with a Digital Wallet. Accordingly, you agree to resolve any disputes directly with the Digital Wallet provider or third-party service provider (such as your mobile service carrier) without involving us. Such disputes may include, but are not limited to, payment failures caused by the Digital Wallet and errors or delays caused by the inability to use the Digital Wallet for a transaction. We are not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or function of the Digital Wallet or any third party’s products or services.
You consent to us and/or the Digital Wallet provider sending you notifications through the Digital Wallet from time to time reflecting your Robinhood Card account activity and/or marketing messages. If you do not wish to receive notifications, you may turn them off through your device’s settings or by the procedures established by the Digital Wallet provider.
The transaction history displayed in a Digital Wallet is for illustrative purposes only and may be preliminary and/or incomplete. You understand and agree the transaction amount that ultimately clears, settles, and posts to your Robinhood Card’s monthly statement serves as the final record, even if it does not match the details of the Digital Wallet provider’s transaction history.
Some Digital Wallets can only be used with a compatible device determined by the Digital Wallet Provider for that Digital Wallet (“Eligible Device”). Devices modified contrary to the manufacturer’s software or hardware guidelines, including by disabling hardware or software controls—sometimes referred to as “jailbreaking”—are not Eligible Devices. You acknowledge that the use of a modified device to use your Robinhood Card in connection with a Digital Wallet is expressly prohibited, constitutes a violation of these Terms, and is grounds for us to deny you access to your Robinhood Card through a Digital Wallet(s).
If you believe your Eligible Device or your credentials have been lost, stolen or otherwise compromised, or someone has used or may use your Eligible Device or your credentials without your authorization, you must contact us immediately using the Robinhood App or by contacting creditcards@robinhood.com. Additionally, please refer to and follow the instructions provided by the Digital Wallet provider. If you fail to notify us without delay, you may be liable for part or all the losses in connection with any unauthorized use of your Robinhood Card in connection with that Digital Wallet
If your physical Robinhood Card is lost or stolen, but your Eligible Device is not lost or stolen, the information on the newly reissued card may be automatically assigned to your existing Device Account Number. Due to the way a Digital Wallet operates, you may need to present your Eligible Device to a merchant when you return an item purchased using that Digital Wallet on such Eligible Device. So, for example, if you make a purchase using your Apple Wallet on your iPhone, the merchant may require you to have that same iPhone present to return the item.
We reserve the right to discontinue offering or supporting Digital Wallet services at any time for any reason. Unauthorized use of a Digital Wallet, including, but not limited to, unauthorized entry into our systems, misuse of passwords or misuse of other information, is strictly prohibited and will result in suspension and/or termination of your use of a Digital Wallet. We reserve the right to block, restrict, suspend, or terminate your use of any Digital Wallet at any time without notice for any reason, including if you violate these Terms or any other agreements with us, except as otherwise required by applicable law. You agree that we will not be liable to you or any third party for any suspension, cancellation or termination of your use of a Digital Wallet. For instructions on how to remove your Robinhood Card from a Digital Wallet, contact the Digital Wallet provider.
You agree that we may collect, transmit, store, and use technical, location, log in, or other information about you or your use of your Robinhood Card through a Digital Wallet. You also acknowledge that we may share certain details of your Robinhood Card Digital Wallet transactions with the Digital Wallet provider, merchants, a payment network, and others in order to provide the services you have requested, to make information available to you about your Robinhood Card transactions, and to improve our ability to offer these services. This information helps us to add your Robinhood Card to the Digital Wallet and to maintain the Digital Wallet services.
We will use, share, and protect your personal information in accordance with the Robinhood Privacy Policy. We do not control the privacy and security of your information that may be held by the Digital Wallet provider. You acknowledge that the use and disclosure of any personal information provided by you directly to a Digital Wallet provider, payment network, or other third parties supporting that Digital Wallet, will be governed by such party’s privacy policy and not the Robinhood Privacy Policy.
You agree to receive electronic communications and disclosures, including automatically dialed calls or text messages, from us on your devices at the number you provide. You also agree that we can contact you by email at any email address you provide to us in connection with any Robinhood product, service or account, or through the mobile device on which you have downloaded the Robinhood Credit Card App . It may include contact from companies working on our behalf to service your accounts. You agree to update your contact information with us when it changes. If at any time you revoke this consent, we may suspend or cancel your ability to use your Robinhood Card in connection with a Digital Wallet.
Merchants may offer you certain discounts, rebates or other benefits (e.g. free shipping) (“Offers”) in a Digital Wallet. Such Offers are subject to certain terms and conditions and may change at any time without notice to you. We will not be liable for any loss or damage as a result of any interaction between you and a merchant with respect to such Offers. Subject to applicable law and your Cardholder Agreement, all matters, including delivery of goods and services, returns, and warranties, are solely between you and the applicable merchants. You acknowledge that we do not endorse or warrant the merchants that are accessible through a Digital Wallet or the Offers they provide.
We can add to, delete portions of, or terminate these Terms at any time without notice to you, except where required by law. Your use of a Robinhood Card in a Digital Wallet after we have made such changes available will be considered your agreement to the changes. We can also assign these Terms. Furthermore, subject to applicable law, at any time we may (i) terminate your use of any Robinhood Card in connection with a Digital Wallet, (ii) modify or suspend the type or dollar amounts of transactions allowed using the Robinhood Card in connection with a Digital Wallet, (iii) change the Robinhood Card’s eligibility for use with a Digital Wallet and/or (iv) change the Robinhood Card authentication process. You cannot change these terms, but you can terminate these Terms at any time by removing your Robinhood Card from any Digital Wallets. You may not assign these Terms.
These Terms are governed by federal law and, to the extent that state law applies, the laws of the State of California, without regard to its conflicts of law provisions. Disputes arising out of or relating to these Terms will be subject to the Arbitration Agreement in your Cardholder Agreement.
You agree to indemnify and hold us, our licensors, sponsors, agencies, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (i) your use of a Digital Wallet service or (ii) any breach of the terms and conditions set forth in these Terms by you or other users of your Robinhood Card or Digital Wallet credentials. You must use your best efforts to cooperate with us in the prosecution or defense of any such claim. We reserve the right to employ counsel of our choice to defend and control any such matter subject to indemnification by you. You have the right, at your own expense, to employ separate counsel to participate in such matters on a non-controlling basis.
As provided in the Cardholder Agreement, you are responsible for all uses of your Robinhood Card account by third parties you gave access to, including if these third parties misuse your Robinhood Card or any Digital Wallet services.
WE ARE NOT AND SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATED TO YOUR ADDING YOUR ROBINHOOD CARD TO A DIGITAL WALLET, OR YOUR ACCESS OR USE OF A DIGITAL WALLET. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO ANY AND ALL DIGITAL WALLETS AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT INCLUDED IN OR ACCESSIBLE FROM THE DIGITAL WALLETS.
If you have any questions, disputes, or complaints about the Digital Wallet, contact the Digital Wallet provider using the information given to you by the provider. If your question, dispute, or complaint is about your Robinhood Card, then contact Robinhood Card support by emailing creditcards@robinhood.com.
The Robinhood Credit Card is issued by Coastal Community Bank, Member FDIC.